The website www.koolbeauty.cy is operated and published by S.P COSMETICS LTD, the exclusive distributor of KOOL BEAUTY in Cyprus and Greece.
Company Name: S.P COSMETICS LTD
Head Office: 18 Kalivion Street, Mesa Geitonia, 4008 Limassol, Cyprus
Company Registration Number: 12173481O
VAT Number: 10173481M
Contact Email: info@koolbeauty.cy
Phone Number: +357 25728772
Legal Representative: Panayiotis Panayiotou
© S.P COSMETICS: All rights of reproduction, translation, and adaptation are reserved for all countries. Under the laws of the Republic of Cyprus, any copy or reproduction, in whole or in part, made by any means without the prior written consent of S.P COSMETICS or its legal successors is strictly prohibited. Such unauthorized reproduction constitutes copyright infringement and is subject to penalties under applicable Cypriot intellectual property and criminal laws.
PERSONAL DATA – PRIVACY POLICY
The information collected about you is processed by the company S.P COSMETICS, whose head office is located at: 18 Kalivion Street, Mesa Geitonia, 4008 Limassol, Cyprus.
S.P COSMETICS is the sole recipient of the information collected, which will be kept for the duration of the activity of our company. Pursuant to applicable data protection laws in Cyprus, you have the right to withdraw your consent at any time, a right of access to your personal data, a right of rectification if such data is inaccurate or incomplete, and the right to data portability.
You have the right to request that your data be deleted as soon as possible, subject to one of the following reasons:
- Personal data is no longer necessary for the purposes for which it was collected or if it is processed in another way.
- Following the exercising of your right to withdraw your consent and if there is no other legal basis for the processing.
- Following the exercising of your right to object and if there are no compelling legitimate grounds to continue processing.
- Following unlawful processing of your data.
- Pursuant to a provision of Cypriot law or applicable EU regulations.
Similarly, you have the right to request limited processing under the following conditions:
- If you dispute the accuracy of the collected data and for a period of time that allows our company to verify the accuracy of such data.
- In the event of unlawful processing of data and if you object to the deletion of your data and demand that its use be restricted.
- If our company no longer needs the data for the purpose of processing but the data is necessary for the establishment, enforcement or defense of legal claims.
- If you object to the processing during the process to assess whether the legitimate reasons pursued by our company override your reasons.
Lastly, you may object to the processing of your data for reasons relating to your individual circumstances. In this event, our company will no longer process your data unless it can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, enforcement, or defense of legal claims.
In any event, your request must be addressed to our company by post to: S.P COSMETICS
18 Kalivion Street, Mesa Geitonia, 4008 Limassol, Cyprus or by email at the following address: info@koolbeauty.com.cy
You also have the right to file a complaint with the Cyprus Office of the Commissioner for Personal Data Protection or any other relevant supervisory authority.
COOKIES
To ensure the proper functioning of this website, we sometimes need to store small data files on our users’ devices. Most websites do this.
A cookie is a small text file that websites save on your computer or mobile device when you visit them. It enables these websites to remember your actions and preferences (username, language, font size, and other display settings) for a certain period of time so you don’t have to enter this information every time you visit these websites or browse from one page to another.
HOW DO WE USE COOKIES?
Our website uses cookies that are essential to its proper functioning. They help us improve your browsing experience. For example, these cookies can be used to (non-exhaustive list): save your preferences regarding the cookies to be authorised, save your chosen language to display appropriate content, keep your user account logged in to make it easier to browse during your next visit, and more.
In addition, entirely optional cookies allow us to collect anonymous browsing data; you will be informed of these cookies (and will have the choice to accept or reject them, on a case-by-case basis). These cookies make it possible to measure the traffic to our website, views, and possible errors so that we can constantly improve the user experience. The information contained in these cookies is not intended to identify you personally and we are in full control of the data. These cookies are never used for any purpose other than those stated here.
HOW TO CONFIGURE COOKIES?
You can configure and/or delete cookies.
You can delete any cookies already stored on your computer and configure most browsers to block them. However, in this event, you may have to specify certain preferences yourself every time you visit a website and some services and features may not be available.
In addition, our website has a cookie management panel. This enables you to establish your preferences regarding the cookies used on our website as you see fit (by accepting all cookies, rejecting all non-essential cookies, or choosing which cookies to accept/reject on a case-by-case basis).
To access the cookie management panel, you can:
- Open the panel directly (click on this text)
- Add “#cookies” at the end of any URL (web address) of the current website
- Click on the “Customise” button on the cookie banner at the bottom of the screen before stating your cookie preferences
If the cookie banner is not currently displayed at the bottom of the screen, this means that you have already interacted with it and managed your preferences. However, the tool can be accessed at any time by following the instructions above.
Contact information:
S.P. COSMETICS LTD – Kool Beauty Cyprus Ltd
18 Kalivion Street, Mesa Geitonia, 4008 Limassol, Cyprus
Email: info@koolbeauty.cy
FAQ
EXCHANGE AND REFUND
If you are not entirely satisfied with a purchase, you can easily exchange or return your product within 2 weeks from the date of receipt of your order. The product must be intact, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.
- PREPARE YOUR PRODUCT FOR RETURN:
Pack it as much as possible so that it is protected during transport, ideally in the original package,
Fill out the return form (included in your package) and put it with your product. - SEND YOUR PACKAGE TO THE FOLLOWING ADDRESS
S.P COSMETICS LTD / KOOL BEAUTY
KALYVION 18, 4008 MESA GEITONIA
LIMASSOL, CYPRUS
- ON RECEIPT OF YOUR PACKAGE BY KOOL BEAUTY :
The product is checked.
If it meets the conditions of return, we proceed to the refund via the original method of payment or the creation of a credit.
SHIPPING OF ORDERS
For any order placed on our website, the standard delivery is €5.00 or free from €50 of purchases in Greece & Cyprus and is at the price of €9.95 for any delivery in the European Union, €15 for the rest of the World.
HOW DO I KNOW THE STATUS OF MY ORDER?
To track your order, log in to your customer account to find your tracking number.
When your order is shipped, you will also receive an email with the tracking number.
PAYMENT METHODS
ONLINE PAYMENT BY CREDIT CARD
Only cards issued by a banking or financial institution located in the European Union are accepted.
Your banking data are encrypted (SSL mode) and are never known or stored by S.P COSMETICS LTD. Payments made on S.P COSMETICS LTD website are transmitted securely to the payment partner. Credit cards, Visa, Mastercard and American Express are accepted on the site.
Payment is processed upon confirmation of your order.
All our products are made in France.
ARE OUR CASES AND BOTTLES RECYCLABLE?
All our boxes are made of recyclable cardboard.
We also favor glass bottles which are recyclable for life.
Our plastic tubes are also recyclable.
HOW LONG CAN I KEEP MY PRODUCTS AFTER OPENING?
The period after opening varies according to the products between 6 and 12 months. This period is indicated on each bottle and case of your products.
HOW DO I KNOW WHICH PRODUCTS ARE BEST FOR MY SKIN?
In order to give you the best advice and to propose your personalized routine, we invite you to carry out our skin diagnosis. This diagnosis is available on our website.